Our Promise to You:

We strive to be leaders in the scrapbooking industry and especially in the die cutting market and how it relates to scrapbooking.

Our aim is to be able to answer all your questions and provide all your product needs quickly and efficiently.

We ship all orders within 48 hours. If an item is out of stock, it will automatically be placed on backorder. We do not charge extra for shipping backorders. If there are multiple back ordered items on your order, it is possible that they may be shipped in multiple packages as we generally ship backordered items in as we receive them. If you want us to hold your order untill all the items are available, please let us know in the comments section during checkout.

Returns and Exchanges

If you need to return a die or other product for exchange or return please contact us first for Return Authorisation and the address to which returns must be sent.

Craft Robo, Klick and Kut and Ac-40 machines cannot be returned. They are covered under warranty. If you have a warranty issue, please call us and we will help you.

Items may only be returned for refund or exchange if they are in new, unopened condition.

Items returned for credit or exchange are not charged a restocking fee.

We charge a 15% restocking fee on all items returned for refund. Refunds are processed back via the same method of payment: credit card charges or payments made through Paypal ( www.paypal.com ) will be refunded through Paypal, Credit cards processed through our terminal will be refunded the same way.  Payments made by check or money order must clear the bank before they are refunded by check.

All cancelled Layaways are assessed a $15.00 or 5% processing fee (whichever is higher) for any refunded payments and this will be deducted from your refund.  However you may use the payments we have already received towards future purchases and if so will not incur any processing fees.